If you have trouble using the Gini API and you need to contact the support, there are some information you should always provide in order to help you quickly and efficiently.
The request id is generated for every request against the Gini API and tracked through the whole system. It is included in every response you receive from the Gini API as the HTTP header X-Request-Id. Please refer to it when you contact our support.
The document id is generated for every accepted upload. It is included in the Location HTTP header which is part of the response for a successful upload. Please refer to the document id if you have questions related to a specific document upload.